Avail Infrastructure Solutions
Inside Sales Representative
Avail Rig-A-Lite - Houston, TX - Full Time
ABOUT US
Established in 1938, Rig-A-Lite earned a reputation for quality, dependability, and performance providing the toughest hazardous location lighting for the toughest environments including the petrochemical, oil and gas, food processing, water treatment and steel production industries.
Rig-A-Lite is an Avail Infrastructure Company with the mission to advance innovation for global infrastructure through specialized industrial technologies. At Avail Infrastructure Solutions, we're small enough for your ideas to make an immediate impact and large enough to offer you opportunities to grow professionally at any stage of your career.
JOB SUMMARY
We are seeking a dynamic and passionate Sr. Client Services Representative to join our team! In this role, you will be responsible for delivering a high level of personalized customer service. The ideal candidate will demonstrate a high degree of initiative, passion for people, and have a strong commitment to deliver outstanding customer service with a willingness to go above and beyond in order to deliver.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provides consultative and technical product support to customers, sales representatives, and regional managers as needed.
- Prepare international shipping documents and coordinate with the shipping department.
- Responsible for overall customer service support including order entry, expediting, resolving customer service issues, Return Goods Authorizations (RGA’s) and providing shipping and other information to customers.
- Process requests for project quotes.
- Monitors status of all backorders and keep customers up to date.
- Follow up with stakeholders during and after the delivery of goods to ensure customer satisfaction.
- Daily management of Salesforce and Oracle.
- Sets up new customers in the system.
- Develop an understanding of business, products/services, the market, or account needs.
EDUCATION and EXPERIENCE
- Experience: 3+ years of experience in customer service and/or account management required. Experience in refining, power, chemical processing, and heavy industrial industries a plus.
- Education: High school diploma or GED required. College degree is a plus. Experience in lieu of education is accepted.
- Experience with international shipping documentation and shipment coordination.
- Must have the ability to prioritize and have strong time management skills.
- Requires problem solving and interpersonal skills.
- Proficient in all MS Office products. Salesforce experience a plus.
- Excellent oral and written communication skills.
- Ability to perform in a fast-paced, result-focused environment.
WORK ENVIRONMENT
On-site in temperature-controlled office. Schedule is Monday through Friday 8am – 5pm.
Address: 8500 Hansen Rd, Houston, TX 77075
Avail Infrastructure Solutions (including its subsidiaries) is an equal employment opportunity employer committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, marital status, military status, nor any other status protected by the laws or regulations in the locations where we operate. Avail will not tolerate discrimination or harassment based on any of these characteristics.
